Shop policies

We work with Payment Providers Mollie & PayPal which guarantees everyone’s security and that includes yours. During the order process, you are enabled to choose a payment method.

In addition, we work with an SSL certificate so that all the information you provide us with through the webshop travels through a secure connection. We keep your payment information secure. We never receive your credit card information.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for: Custom or personalized orders

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact us if you have any questions about your order.

Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Jewelry descriptions and all karat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most coloured gemstones (i.e. rubies, sapphires, and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image.

Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to a system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. If we cancel an order after you have made payment we will provide a full refund.