Shop policies

Shop policies


Processing time

Packages are generally dispatched within 2 days after receipt of payment.

Estimated shipping times

The Netherlands: 1-3 business days Europe: 3-7 business days North America: 3-10 business days Australia, New Zealand and Oceania: 3-10 business days Asia Pacific: 3-10 business days Latin America and the Caribbean: 3-10 business days We’ll do our best to meet these shipping estimates but cannot guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment options

Secure options

iDEAL, Credit Card, PayPal, SEPA bank transfer, Bancontact, EPS, Giropay, and other popular payment methods are available.

Is Buying On-Line Safe?

We work with Payment Providers Mollie & PayPal which guarantees everyone’s security and that includes yours. During the order process, you are enabled to choose a payment method.

In addition, we work with an SSL certificate so that all the information you provide us with through the webshop travels through a secure connection. We keep your payment information secure. We never receive your credit card information.

Returns & exchanges

We gladly accept returns, exchanges, and cancellations

Contact us within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation: before item has shipped

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for: Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any questions about your order.

Important note


Authenticity of gemstones are determined to the best of our ability. Alongside we work with Dutch certified gold and silver smiths.

Jewelry descriptions, grading, and karat weights

Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Jewelry descriptions and all karat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most coloured gemstones (i.e. rubies, sapphires, and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image.

Stock and pricing

Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to a system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. If we cancel an order after you have made payment we will provide a full refund.